Sr. Program Manager
San Jose Metro Area, CA
Sr. Program Manager
Mountain View, CA
Create, develop, manage project/program scope and schedules to ensure milestones are met for the program.
Apply process and technical enablement knowledge to analyse and solve problems including design of technology solutions and integration of new technology and/or process
Understand the internal ecosystem and identify opportunities for improvement
Consult on/presents recommendations to senior managers on solutions and influences final decisions (providing updates on the "pulse" of key projects/programs)
Develop and maintain relationships with key stakeholders & leaders.
Apply analytical skills, suggest solutions and rationalize change.
Lead brainstorming sessions to gather requirements.
Conduct weekly project meetings.
Communicate project status.
Create and redesign processes.
Work with a Global, distributed team to deliver operational excellence.
Bachelor's degree in any field, 5-8 years of professional experience focusing on project management/ operations experience, vendor management
3-4 years experience focused on data driven process improvement
Experience using workflow process technology (Visio, Google Sheets, Docs, etc)
Extremely strong customer centric mindset
Solutions and client service-oriented, with an emphasis on creativity and relationships
Strong process orientation, capable of creating new processes, or significantly redesigning existing processes to align with changing business requirements
Very strong data analytics/ insights
Ability to draw inferences and insights, highlight trends, and correlate causal factors with end outcomes
Stakeholder management and ability to influence key stakeholders
Comfortable with a high degree of ambiguity
Proven change management skills with attention to detail and the ability to prioritize and work well in an environment with competing demands
Ability to work in a team environment with a high sense of urgency
Exceptional written and verbal communication skills as well as strong interpersonal skills
Six Sigma (Black Belt), Experience with Agile methodology
Experience of dealing with a global team/ Contingent workforce, Knowledge of MSP and IT staffing industry