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Scientific. Clinical. Software Engineering

CyberSecurity Engineer

Bethesda Metro Area, MD

Job Type: Scientific Job Number: JN -052020-26829 Region: Bethesda Metro Area

Job Description

Typical Accountabilities

Assess delivered services against relevant Service Level Agreements (SLAs) and customer satisfaction requirements and lead reviews of volumetrics in relation to consumption of services, performance & compliance of the operational control

Ensure service delivery processes is accordance with company standards and procedures

Ensure that key service support processes are effective and satisfactory

Engage with key stakeholders to understand business challenges and identify current and future requirements so that demand for externally provided services is captured, prioritized and met.

Work collaboratively with other IT functions

Undertake ongoing review of processes, procedures and SLAs, influencing modifications and enhancements of services

Evaluate effectiveness and efficiency of support and provide recommendations for savings and improvements

Drive Service Improvement Plans for major incidents, process defects and instances of customer dissatisfaction as well as proactively identify future opportunities

Provide input to design and development of service solutions, technology, processes, information and measurements to meet documented business requirements and outcomes.

Provide a single, consistent source of information on all agreed services ensuring availability to those with approval to access

Ensure given services have appropriate on-going recovery capability within IT services to match the agreed needs, requirements and timescales of the business


7 yrs + Experience in security technologies and processes in a complex, multinational, corporate environment required

Technical or business degree or relevant proven experience

ITIL training / service management accreditation

Experience of developing and managing relationships with suppliers

Application of security policies, procedures and guidelines and providing expertise to business group

Experience of risk management and assessment

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