Customer Service Specialist
Job Description
R&D Partners is seeking to hire a Customer Service Specialist in South San Francisco, CA.
Your main responsibilities as a Customer Service Specialist:
Act in accordance with company policy
Provide full time phone coverage (shift to be determined by management)
Suggest new programs and or projects to promote customer service
Determine appropriate action to take to resolve customer issues
Determine when it is appropriate to escalate customer issues to management
What we are looking for in a Customer Service Specialist:
Decision Making Thinks through problems clearly and logically; is decisive
Technical and Business Expertise Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback
Teamwork and Collaboration Creates an atmosphere of openness and trust; collaborates, offers support and encouragement
Achieving Results Is goal-directed and persistent; is accountable for meeting commitments, recognizes the contributions of peers
Why Choose R&D Partners?
As an employee, you have access to a comprehensive benefits package including:
- Medical insurance PPO, HMO & HSA
- Dental & Vision insurance
- 401k plan
- Employee Assistance Program
- Long-term disability
- Weekly payroll
- Expense reimbursement
- Online timecard approval
Pay Scale:
$41,600 $52,000 (Dependent on Experience)
R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.
R&D Partners is an equal-opportunity employer.