Associate Technical Support Specialist

R&D Partners is seeking to hire an Associate Technical Support Specialist in Indianapolis, IN.

Your main responsibilities as an Associate Technical Support Specialist:

As an Associate Technical Support Specialist you will serve as a support liaison between the company and our customers.

This role supports customers in both the United States, United Kingdom and Ireland.

Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.

Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer

Perform after-hours dispatching, engaging with field personnel nationwide

What we are looking for in an Associate Technical Support Specialist:

Associate s degree (or equivalent military training).

Formal or informal leadership experience preferred.

2+ years of relevant experience preferred.

Why Choose R&D Partners?

As an employee, you have access to a comprehensive benefits package including:

• Medical insurance PPO, HMO & HSA
• Dental & Vision insurance
• 401k plan
• Employee Assistance Program
• Long-term disability
• Weekly payroll
• Expense reimbursement
• Online timecard approval

Pay Scale:

$39,936 $49,920 (Dependent on Experience)

R&D Partners is a global functional service provider and strategic staffing resource specializing in scientific, clinical research & engineering. We provide job opportunities within major pharmaceutical, biopharmaceutical, biotechnology, and medical device companies.

R&D Partners is an equal-opportunity employer.