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UX Researcher

San Jose Metro Area, CA

Posted: 02/12/2019 Job Type: Engineering Job Number: JN -022019-23676
Responsibilities:
Work with a team of Designers, Product Managers and Engineers to help define user experience goals
  • Design studies and conduct research for Jacquard products: either focusing on sub-components of the ecosystem, or, entailing the end-to-end usage of the product
  • Conduct qualitative studies to aid discovery and prioritization of product features; qualitative & quantitative studies to validate the usability of the features that the team implemented
  • Recruit participants and special user types, run user testing sessions and communicate findings
  • Collect and analyze user behavior through prototypes, server & device logs, experiments, benchmark studies, lab studies and surveys
  • Summarize / visualize findings and help drive change by effectively communicating findings to product stakeholders
Minimum Qualifications
  • 5-7 years of experience.
  • Effective interpersonal, communication, and collaboration skills
  • Strong working knowledge of statistics and the principles of experiment design
  • Experience with both qualitative and quantitative research (e.g. experimental research, human factors)
  • Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote (e.g. Userzoom or usertesting.com)
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase
Preferred Qualifications
  • M.A. / M.S. / PhD in Human Factors, Communication, Cognitive Psychology, HCI/Computer Science, Experimental Psychology, Anthropology or other field emphasizing human behavior, or equivalent practical experience
  • Experience with conducting research on hardware / software integrated products
  • Breadth of experience in qualitative research methodology, and product strategy.
  • Enterprise experience and international research both pluses
  • Some experience with programming language(s) commonly used for data manipulation and computational statistics (such as Python, R, Matlab, C++, Java, or Go), and in SQL
  • Experience in visualizing data (BigQuery, or other tools)
  • Interest in wearables, HCI is desirable
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