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Technical Writer III

San Jose Metro Area, CA

Posted: 02/01/2019 Job Type: Engineering Job Number: JN -022019-23569
Technical Writer III
Mountain View, CA

Technical writers take complex information and communicate it clearly, concisely and accurately without relying on technical or corporate jargon to explain what they're trying to say.
  • With a unique cross functional perspective, technical writers are the key link between our engineers, account managers and external users and developers.
  • When a new technical challenge rises to forefront, you are there to defuse it with your clarifying pen (or keyboard, more likely).
  • We are seeking a technical writer to document the processes of working with 2 externalized development tools, bolster documentation on an existing project management tool, expand enterprise documentation for OS partners, and create new overview documentation of the end to end processes involved in launching multiple segments of OS devices (Consumer, EDU and Enterprise).
  • The successful candidate will work directly with engineers, technical account managers and operations program managers to write and edit copy, including website help content and operational processes for partner consumption.
  • They will work with the stakeholders within OS to understand the process, identify key steps and dependencies, and translate the requirements into a series of easily reproducible procedures.
Skill/Experience/Education
Mandatory
  • BA/BS degree (In lieu of degree, 4 years relevant work experience)
  • Fluency in English
  • Technical writing experience that includes producing task-oriented documentation, reference material, and online help systems.
  • Excellent writing and communication skills
  • Excellent organizational skills
  • Ability to bring form and structure to ambiguity
  • Comfortable working independently
Desired
Preferred Qualifications:
  • Knowledge of programming languages
  • 2-5 years of relevant experience, such as technical or marketing writing, product documentation or online publishing
  • A fundamental understanding of HTML and CSS basics Experience with content management systems and/or help tools
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