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Technical Writer II

San Jose Metro Area, CA

Posted: 04/22/2019 Job Type: Engineering Job Number: JN -042019-24718
Technical Writer II
Mountain View, CA

As a Technical Writer on the Devices and Services team, you'll work with users and identify knowledge gaps on how our computing devices may be used. You will be expected to master our products and be able to document instructions to make it easier for users to use our devices. You have a technical background, enjoy interacting with users, have the ability to explain technical details in a clear and concise manner and a passion for our products.

Responsibilities:
  • Talk to end users (developers, data scientists, UX researchers, Designers) and understand what tools and apps they use
  • Install the tools on our devices and ensure that they are running well, then document approach in a quick tutorial guide
  • Determine the needs of end users of technical documentation and document installation and setup process accordingly
  • Work with technical staff to make products easier to use and thus need fewer instructions
  • Organize and write supporting documents for products
  • Use photographs, drawings, diagrams, animation, and charts that increase users understanding
  • Work with Marketing team to help promote tools and features
  • Select appropriate medium for message or audience, such as manuals or online videos
  • Gather usability feedback from customers (developers, designers, data scientists etc.)
  • Revise documents as new issues arise
Mandatory Skills/Experience/Education
  • Computer Science degree or equivalent practical experience
  • Strong verbal and written communication skills and analytical skills
  • Strong attention to detail
  • Strong sense of responsibility
  • Self-starter and willing to learn new skills quickly
  • Must be able to quickly adapt to change and deal with ambiguity 1 year of prior experience as a technical writer
Desired
  • Knowledge of SQL, R, Linux terminal, VS Code
  • 1 year of prior support/analyst experience preferred
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