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Program Manager

San Jose Metro Area, CA

Posted: 10/10/2019 Job Type: Engineering Job Number: JN -102019-25798

Program Manager


  • As a program manager you will create decks and analyze data for the vertical stakeholders in the organization.
  • You will be trained on the company's processes and work side by side the Program Manager of GPO team.
  • You will also be responsible for analyzing trends and growth data of the program and come up with recommendations from those.
  • You will be directly involved in a number of high profile launches that have strategic importance for the company.
  • This job entails working with various operations teams around the globe and a wide range of engineering teams to create and optimize processes, and use the latest of company's internal technologies to build needed business intelligence.
  • You will work closely with other support and software engineers and members of the operations teams.
  • Your technical skills will be crucial to support the development of tools and products for the engineering team and program itself. You will lead the technical documentation efforts of the team s tools and new launches, as well as managing a team of developers, building these tools.
  • You will be responsible with writing PRDs, BRDs, User Guides, and have had past experiences in similar roles.
  • Leadership skills in this role are key, as well as readiness to learn and think fast.
  • Finally, your knowledge about process excellence and operations will help you develop a strategy for the team as well as keep at pace with the fast changing Operations world.
  • MUST be a self-starter, proactive, don t wait until work is assigned.

Overall Responsibilities:

  • Lead the development of a scalable solution for various automation and technical projects
  • Understand the company's products, internal tools and processes and leverage those to push automation and increase work efficiency
  • Take the lead in driving cross-functional team collaboration and resolving issues, requests or requirements
  • Be involved in internal stakeholder communications while developing, planning, and implementing global initiatives/processes to help the PM manager and improve existing workflows
  • Project-manage a number of project in parallel
  • Maintain existing tools and hardware infrastructure as a system Admin. Manage user access, data log review, master data upload and management.
  • Assist with operations metrics analysis and develop reporting dashboards.
  • Analyze work processes to determine inefficiencies and opportunities for automation.



Education and Experience:

  • BA/BS Degree - Technical (Computer Science and Computer Engineering)
  • 8-10 + years experience as a technical program manager
  • 3+ years experience in analyzing data and presenting trends and recommendations to different audiences across the organization
  • 5+ years experience in mapping workflows, processes for 1 or more teams


  • Familiarity with Vendor/Outsourcing Models
  • Familiar with Vendor Management, Contracts Management, Manage QBRs
  • Experience working in a consulting environment -PMI

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