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Program Manager

San Jose Metro Area, CA

Posted: 02/14/2019 Job Type: Engineering Job Number: JN -022019-23697
Daily Responsibilities:
  • Understand and map existing processes, including creating process maps and process documentation
  • Identify opportunities for process improvement, focusing on customer experience as well as running efficient operations at a global scale
  • Deliver 1:1 client solutions, ranging from 'how to' questions to escalations and issues management
  • Conduct trend analysis across client needs/issues and proactively deliver business solutions
  • Conduct root cause analysis to solution for underlying causes - not just 'symptoms' - escalate to project leadership as needed.
  • Summarize and report progress and status utilizing Google Sheets, dashboards, and other analytics tools
Minimum Requirements:
  • Bachelor s degree in any field or 5+ years of equivalent work experience
  • 3-5 years of experience working on large scale projects (overall experience) with demonstrated ability to improve operational processes
  • Ability to document and create process maps
  • 2 years experience with Six Sigma/ Lean/ Agile methodologies having driven 2 global projects (minimum)
  • Good written and verbal communication skills as well as strong interpersonal skills.
  • Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.
  • Solutions and client service-oriented, with an emphasis on creativity and relationships.
  • Ability to work in a team environment with a high sense of urgency.
Preferred Qualification:
  • Knowledge of Google docs/Google Sheets to create pivot tables or other data tables
  • Familiarity with contingent workforce operations
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