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Program Manager

San Jose Metro Area, CA

Posted: 01/04/2019 Job Type: Engineering Job Number: JN -012019-23325
As a gUP Program Manager, you are responsible for understanding and improving the support experience of millions of users through scaled channels such as Online Help, Discussion Forums, and Social. You will support the gUP User Research Team where you will be responsible for program management, coordination and communications across numerous research related projects. Your strong program management skills allow you drive accountability for project delivery, successfully coordinate with cross-functional stakeholders and provide operational oversight for key project and team milestones.

Skill/Experience/Education
Mandatory
  • -Bachelor's degree or equivalent practical experience
  • -3 years of experience in project and program management that includes partnering, coordinating, and influencing cross-functional stakeholders (e.g. UX, Engineering, Business, Analytics, etc.) within complex operational and strategic initiative
  • -Excellent organization, operations and project management skills
Desired
  • -Experience with managing user research programs (user studies, user behavior, targeted user research) and research agencies
  • -Experience working across product, user research and data analyst teams to understand user behavior and deliver product and user experience optimization through exceptional program management skills
  • -Excellent written and visual communications skills
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