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Program Manager II

San Jose Metro Area, CA

Posted: 03/08/2019 Job Type: Engineering Job Number: JN -032019-23889
Program Manager II
Sunnyvale, CA

Our Cloud AI Program Manager responsibilities would include:

(80%) High Potential Customer Program Management
  • Coordinate program of tracking progress, blockers and success of high potential customers
  • Maintain and record progress on top customers by working cross-functionally with sales, customer engineering and product teams
  • Operational support of CRM reporting and follow-up for customer status
  • Work cross-functionally with strategy team and product team to provide feedback from top customer blockers and pain points, make strategic recommendations for customer success
  • Provide inputs into Biweekly newsletter to Leadership team on high potential accounts and deal updates
  • Support strategic customer programming initiatives for customer advisory meetings and customer events
(20%) Cloud AI GTM Initiatives
  • Additional Cloud AI Strategy initiatives including customer engagement strategy planning, weekly and monthly customer reporting, CRM updates and follow-up, customer happiness analysis, etc
Top 3 Daily Responsibilities:
  • Maintain and record progress on top customers by working cross-functionally with sales and engineering teams
  • Work cross-functionally with Strategy team and Product Team to provide feedback from top customer blockers and pain points, make strategic recommendations for customer success
  • Provide inputs into Biweekly newsletter to Leadership team on high potential accounts and deal updates
    Follow up on CRM database management for weekly customer and partnership status reports
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