Search Jobs
R&D Partners
http://www.r-dpartners.com
http://www.r-dpartners.com
Program Manager II
San Jose Metro Area, CA
Posted: 01/24/2019
2019-01-24
2019-03-20
Job Type: Engineering
Job Number: JN -012019-23494
Program Manager II
Mountain View, CA
Mandatory/RequiredSkills
Mountain View, CA
- We\'re looking for an experienced project manager with business process engineering experience in payments/billing to be part of an entrepreneurial team in a rapidly growing Geo business
- You are the face of the Geo product billing program and first point of contact for internal partners for operational issues
- Issues may range from program eligibility, credits application, credits extension requests, transfer of credits, confusion in using internal credits tools etc
- If you\'ve started up new business unit processes with complex requirements that scale to 100,000s of users, we\'d love to talk to you
- The role will be based in the San Francisco office with monthly onsite meetings on the Mountain View campus
- Process design, management and operations
- Policy and compliance guidelines
- Project management documentation
- Accountable for day-to-day operations and issue management for credits distribution to nonprofits, crisis responders, startups, researchers and more.
- Respond promptly and professionally to resolve these issues quickly or escalate them as needed.
- Partner with business leads to develop and execute on credits distribution policy and compliance guidelines
- Build and implement credits processes that automate manual steps, consolidate bespoke processes, and scale with rapid growth; write documents to enable repeatability and scaling of operations
- Measure and report on credit KPIs including response time, resolution time and satisfaction Internal stakeholder management: Strong relationship with key partners across different functions and geographies to achieve results
- Internal project management: Conduct weekly project meetings and communicate project status at all levels
Mandatory/RequiredSkills
- BS/BA Degree (Manager is open to area of study) Manager will look at resumes with 2 additional years of practical experience in business operations/support, including demonstrated strong project management experience
- 4+ years relevant experience in business operations/support, including demonstrated strong project management experience
- Strong attention to detail
- Strong written and oral communication skills at all levels
- Able to work with limited supervision
- Ability to multi-task, set priorities and work efficiently in a high-paced environment
- Demonstrated ability to be a self-starter and independent thinker
- Ability to work effectively cross-functionally with proven track record of driving results
- Proven good judgment in navigating and resolving sensitive situations
- Outstanding written and verbal communication skills; ability to translate complex ideas into simple and intuitive communications and instructions
- Previous experience with accounting and or compliance