Program Lead/Project Manager
San Jose Metro Area, CA
- Acceleration budget for MSPs with over 12 different initiatives for over a dozen partners
- Develop and manage process for cross-functional initiatives between MSPs and internal teams including ProServ, CRE, and Support
- Develop and maintain metrics and dashboards for our MSP partners in Salesforce.com
- Internal communication process to efficiently and programmatically share MSP progress with our direct sales teams.
Top 3 Daily Responsibilities:
- Manage all projects and programs related to MSPs ensuring deadlines are met, payments are made, MSPs are compliant and we are accurately tracking all targets and goals.
- Develop, maintain and create new MSP tracking methods in Salesforce.com and other tools.
- Coordinate and manage all efforts related to the launch and management of the MSP program such as tracking on-boarding progress, agreement status, compliance and metrics post launch for the program as a whole and individual partners.
- Bachelor's Degree in any field with 5+ years of experience working with Partner Programs such as MSP
- Strong project management skills
- Experience maintaining metrics and dashboards preferably in Salesforce.com
- Track all cross functional teams, both their progress and deliverables for the overall MSP efforts.
- An understanding of managed services for Cloud
- General knowledge of major Cloud platforms including GCP, AWS and/or Azure.