Pharma Complaints Rep
Austin-Round Rock-San Marcos Metro Area, TX
This position is an entry level position.
They will be responsible for answering inbound calls and collecting all pertinent information for the complaints along with entering complaints received via department inbox and processing complaints. They essentially are responsible for asking the Who, What, When, Where, and How can we assist questions.
They are the front-lines of the business, so they must have excellent customer service skills, be able to type without looking at the key board with a low error rate.
The ideal candidate would be able to learn new computer software quickly and be comfortable in navigating in multiple software at a given time.
This particular person would be able to retain knowledge since they would be responsible for answering questions for 230+ SKUs (Stock Keeping Units).
Some college would be preferred, but not required.