Patient Support Coordinator
Edison-New Brunswick Metro Area, NJ
Bachelor s degree required. 2+ years of experience in hematology/oncology, pharmaceutical and/or healthcare industry preferred. RN, RPH, MSW, CPhT or billing experience is a plus. Willingness to work a variety of shifts required.
The Patient Support Coordinator will be responsible for serving as a support to the Patient Support Specialist who is the single point of contact for healthcare providers/patients for their reimbursement and access needs in his/her geographic area. The Coordinator will help patients and healthcare providers navigate through navigate insurance and financial related assistance. This position reports to the Manager of Patient Support and Reimbursement.
Bachelor s degree required. 2+ years experience in hematology/oncology, pharmaceutical and/or healthcare industry preferred. RN, RPH, MSW, CPhT or billing experience a plus
Has knowledge of IV and oral product reimbursement
Understanding of the healthcare industry, including both private and government payer landscape
Utilize critical thinking to problem-solve access challenges
Apply emotional intelligence
Empathetic listening skills to interact effectively with patients and providers.
Excellent written and verbal communication skills
Ability to lead presentations that effectively impact understanding of key messages
Proficient in MS Outlook, Word, PowerPoint, and Excel.
Ability to balance independent priorities with the priorities of the team/organization
Ability to work in a fast-paced environment, multi-task and self-prioritize workload
Proven experience resolving customer issues
Works with all members of a team effectively
Willingness to travel a plus
Willingness to work a variety of shifts (8am-5pm, 9am-6pm, 10am-7pm)
Bi-lingual, Spanish speaking a plus