Patient Support Coordinator
Edison-New Brunswick Metro Area, NJ
- POSITION Patient Support Coordinator
Bachelor s degree required in Nursing or closely related in addition to 2-4 years experience in oncology, pharmaceutical and/or healthcare industry.
The Patient Support Coordinator will be responsible for serving as a support to the Patient Support Specialist who is the dedicated point of contact for healthcare providers/patients for their reimbursement and access needs in his/her geographic zone. The Coordinator will help patients and healthcare providers navigate through patient support and reimbursement issues. This position reports to the Manager of Patient Support and Reimbursement.
o Accurately and thoroughly document case notes
o Provide timely resolution to open cases
o Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy to manage expectations
o Ability to manage critical conversations with patients, healthcare providers and pharmacies
o Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to products.
Respond to reimbursement questions
Identify alternative resources available
Provide guidance through Medicare Part D enrollment