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Patient Support Coordinator

Edison-New Brunswick Metro Area, NJ

Posted: 06/07/2018 Job Type: Clinical Job Number: JN -062018-21781
  • POSITION Patient Support Coordinator
    Bachelor s degree required in Nursing or closely related in addition to 2-4 years experience in oncology, pharmaceutical and/or healthcare industry.
    The Patient Support Coordinator will be responsible for serving as a support to the Patient Support Specialist who is the dedicated point of contact for healthcare providers/patients for their reimbursement and access needs in his/her geographic zone. The Coordinator will help patients and healthcare providers navigate through patient support and reimbursement issues. This position reports to the Manager of Patient Support and Reimbursement.

  • o Accurately and thoroughly document case notes
    o Provide timely resolution to open cases
    o Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy to manage expectations
    o Ability to manage critical conversations with patients, healthcare providers and pharmacies
    o Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to products.
    Respond to reimbursement questions
    Identify alternative resources available
    Provide guidance through Medicare Part D enrollment
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