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Medical Information Specialist

Newark Metro Area, NJ

Posted: 08/20/2019 Job Type: Scientific Job Number: JN -082019-25463

Job Description


RN, RPh, Pharm.D. or equivalent required

1-3 years of Drug Information or related experience

2+ years of clinical experience preferred

Relevant therapeutic background desired

Position Summary

Serves as a frontline Specialist responsible for engaging healthcare professional customers in rich clinical dialogue and providing such customer support as literature searches and other therapeutic activities as needed. Responds to requests for medical information received directly from healthcare professionals/consumers as well as those facilitated via Field Representatives on company marketed and pipeline products. Ensures that the medical information provided is current, accurate, fair-balanced and timely. Provides medical information responses to healthcare professionals and consumers within industry standards/guidelines and ensures that the interaction is accurately and comprehensively transcribed within the Global Medical Information database. Serves as initial touch point for general inquiries from internal business partners and appropriately interacts with other areas to obtain information needed to expedite the handling of requests from external individuals. Raises awareness of emerging topics. Responsibilities also include the identification and handling of adverse events and product quality complaints following departmental procedures.

Skills/Knowledge Required:

Must be a team player with a positive attitude willing to work in an environment where individual initiative and accountability to the team are required

Strong written and verbal communication skills

Working knowledge of Customer Contact Center systems (database, telephony)

Proficient in MS office applications

Some travel required to represent company at medical conferences, presentations, and other meetings

Individual must be capable of working independently with limited direction, as well as part of an integrated team, and have flexibility to react to changing priorities

Excellent organizational skills

Results and solutions oriented

Ability to partner with cross-functional teams

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