Manager, Information Management
Newark Metro Area, NJ
The Manager, Information Management responds to requests for information by assigned, global stakeholder groups and with database searching, alerting services and training in the optimal use of global Knowledge Group resources. This role partners with internal stakeholders in all regions and functional areas in the identification of information needs and contributes to communications such as newsletters and alerts.
Provides reference and research services involving clinical, business, and government document databases, literature and all other appropriate resources to support the scientific, regulatory and business needs to assigned groups and in support of therapeutic area teams.
Partners with counterparts in all regions (Americas, EMEA, APAC) on responding to requests for information resources, provides input and expertise in support of Knowledge Group processes and operational excellence.
Serves as a resource for and champions Knowledge Group technology and portal strategies.
May be responsible for the creation and dissemination of communications such as newsletters and other high value business relevant information resources.
Partners with the Knowledge Group Operations team in the identification of information needs and participates in the execution of systems development strategy.
Shares responsibility for having knowledge and being in compliance with copyright laws, vendor licensing restrictions (EMA, FDA, PMDA, etc.), and restrictions regarding the provision of sharing scientific and business information.
Contributes in the evaluation, choice and acquisition of databases, websites, journals, books, documents, government documents, contracts, library equipment, library software and technology and their vendors.
Participates in the development and delivery of training for Knowledge Group resources and databases, including the Global Virtual Library (VL) and eLibrary News portal.
Partners with Knowledge Group Team Leads in implementing process optimization and administration initiatives in support of a world-class information services function.
Stakeholder engagement: Ability to develop strong, strategically aligned interfaces with assigned stakeholder(s). Become a trusted advisor and assess the effectiveness of the engagement against stated objectives.
Business acumen: Carries out organizational strategy with a clear understanding of industry trends and market dynamics that drive the commercializability of research within the global markets.
Scientific expertise: Demonstrates strong scientific expertise in assigned therapeutic/business areas. Proficient in relevant medical and business knowledge, and communicates knowledge proactively.
Research Skills - expert Ovid/ProQuest and internet searching skills and the ability to conduct an expert reference interview and translate the client's question to query the databases accurately and comprehensively.
Communication Skills - ability to express oneself clearly and concisely to customers over the phone or with others within team; documents issues and/or concerns concisely and comprehensively; adjusts language and/or terminology appropriate for the audience.
Interpersonal Flexibility - ability to adapt to other personalities in a respectful manner that is conducive to goal achievement.
Knowledge Sharing - ability to capture knowledge within the organization; improves solutions, processes, and deliverables through use of information; improves information capital by contributing experience, theories, deliverables and models for others to use.
Business Skills - ability to proactively capture, summarize or analyze, package, and disseminate current information to fit the business and scientific needs of individuals and functional or therapeutic groups.
Training Skills - ability to teach effective searching skills; introduce clients to the Global Knowledge Group resources.
Learning Skills - ability to learn new software products, databases, vocabulary quickly and comprehensively, enough to train and support others in their use.
Analytical Skills - ability to identify information gaps, needs, problems or opportunities and then using appropriate information sources, determine the causes and possible solutions to the problem
BS Degree in a scientific area, such as biological, health, or information sciences from an accredited college/university. Graduate degree (ex: PharmD) strongly preferred