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Instructional Designer

San Jose Metro Area, CA

Posted: 08/12/2019 Job Type: Engineering Job Number: JN -082019-25419

Overall Responsibilities:

  • Identify training and reference material needs based on cross-functional stakeholder input.
  • Design, develop, and publish basic tool functionality training material to support new tool launches
  • Work closely with subject matter experts to distill complex technical concepts and procedures into clear, actionable documentation.
  • Create training content on basic tool functionality which includes instructional videos, eLearning courses, Help Center articles, etc.
  • Apply specific style guides and technical guidelines.
  • Facilitate training as needed


Additional Responsibilities:

  • Due to competing projects and tight deadlines, may be asked when and where appropriate to write scripts, create storyboards, and work more closely with SMEs throughout training project life cycle.


Skill/Experience/Education

Mandatory

  • BA/BS degree in Instructional Design, or 3 years equivalent practical experience designing, developing, and maintaining training and e-Learning programs.
  • Advanced Experience with eLearning tools: Articulate Storyline or Adobe Captivate Graphic design and media asset production: SnagIt, Photoshop or Illustrator desired Strong graphic design skills in a style that fits the company's brand
  • Strong editorial skills, especially around structuring and sequencing content
  • Demonstrated ability to communicate complex concepts concisely and clearly
  • Proven ability to maintain multiple assignments simultaneously, work independently, and drive projects to completion with minimum guidance and high attention to detail
  • Effective communicator both written and verbally, comfortable presenting to audiences, including senior personnel.
  • Experience in writing Knowledge base Articles.
  • Comfortable with ambiguity and change.
  • Experience using Google Apps (Doc, Sheets, and Slides)


Desired

Ability to successfully navigate and influence strong personalities within cross-functional teams;

  • Clear understanding of business needs and sensitivity to differences across various groups (functions, regions, etc)
  • Experience loading and managing courseware in a Learning Management System (preferably Intellum)
  • Using e-learning authoring tools (Evolve, Camtasia, Adobe Captivate, etc.) Interest in technology


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