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Global QA Product Complaint Associate

Marin Metro Area, CA

Post Date: 03/07/2018 Job ID: JN -032018-21091 Job Type: Scientific
The Global QA Product Complaint Associate will be responsible for the receipt and initiation of Product Complaints in Trackwise, including high level assessments of Product Complaints. This position will also support other Product Complaint related activities such as intake reconciliation, summary reports and trending.

  • The position will be responsible for Receipt and evaluation of Product Complaints and initiation of the report in Trackwise
  • Follow up with multiple groups to ensure timeliness of closure
  • Perform reconciliation of Product Complaints and Adverse Events
  • Create metrics and trend data
  • Other duties as assigned

  • 0-4 years of directly related Product complaint experience in a GMP Quality or Manufacturing environment.
  • Experience and proficiency with standard office software applications, including MS Word, MS Excel, MS Project, MS Power Point
  • Excellent verbal and written communication skills
  • Product Complaint or Deviation Investigation Experience preferred
  • Experience with TrackWise preferred

  • BA or BS in a technical discipline (physical or biological sciences preferred but not required). Equivalent experience may be considered.

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