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Field Service Engineer

San Jose Metro Area, CA

Posted: 02/26/2019 Job Type: Engineering Job Number: JN -022019-23785
  • 3+ years experience as a Field Service Engineer
  • Independently conduct preventive maintenance, upgrades or repair of the equipment and infrastructure available at the client site
  • Help with the installation process of new and advanced technologies
  • Tests machines that are already installed for their performance and safety
  • Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction
  • Escalate issues to tech support team or engineering if required
  • Create regular reports to highlight performance KPIs and other system usage data
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Demonstrated ability to diagnose and fix hardware and software industrial equipment
  • Able to manage technical work in the field with little to no supervision
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Familiarity with remote desktop applications and help desk application (e.g. Salesforce Service Cloud)
  • Excellent problem-solving, communication and organizational skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Bachelor's (preferred) or associate s degree in Electrical Engineering
  • Other technical certifications would be beneficial
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