San Francisco Metro Area, CA
Identify and implement requirements for a successful and streamlined in-house service operation, which is aligned with the current company Service strategy and goals. Oversee the troubleshooting and repair processes and work instructions related to in-house product Service and RMA. Conduct RMA failure investigations in collaboration with Quality, Mfg. Engineering and Production. Maintaining all supporting documentation, SAP inputs and weekly repair turnaround reports.
Associate degree, Technical Certification or equivalent work experience
Experience using electrical test equipment such as DMM.
Capable of troubleshooting electro-mechanical assemblies down to the component level
Ability to read schematics and engineering drawings.
Customer service experience.
Excellent communications skills, both written and oral.
Excellent organizational skills.
Proficiency with MS-Office software including MS Word and Excel.
Experience working in a production environment preferred.
Experience with CRM (Customer Relationship Management) systems, preferably SAP Business One preferred.
Responsible for performing all duties in compliance with FDA s Quality System Regulation (QSR), ISO13485, the Canadian Medical Device Regulations, and all other international regulatory requirements with which company complies.
Language and Verbal Skills:
Individual must have excellent verbal and written communication skills and a demonstrated ability to communicate clearly and professionally.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Analytical and Reading Skills:
Ability to read, understand and abide by company procedures. Ability to define problems, collect data, establish facts, draw valid conclusions and report on findings.
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear; up to 8 hours per day. The employee is regularly required to lift and carry up to 10 pounds and occasionally lift and carry up to 25 pounds. Duties also involve daily keyboard data entry. Specific vision abilities required by this job include close vision.
Most work is performed in an office-like setting. The noise level in the environment is usually low to moderate.