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Business Analyst

San Jose Metro Area, CA

Posted: 11/19/2018 Job Type: Engineering Job Number: JN -112018-23087
Business Analyst/Program Manager
  • As an Operations Data Analyst/ Program Manager you will be responsible for analyzing operational performance, uncovering service quality gaps, and building advanced dashboards and reporting.
  • You have a strong desire to understand empirical facts.
  • You are a problem solver by nature, a self-starter, and a diligent team player.
  • As a member of our team, you will be a key analyst that supports our reporting and deep dives on root cause analyses.
  • You will be tasked with completing a wide range of analyses by developing advanced queries, scripts, models and dashboards.
  • You strike a solid balance between technical skills, project management skills (Data analyst focused projects) , and attention to detail.
  • You are comfortable working with large data sets and breaking down complex concepts to non-tech members of the organization.
  • You understand the implications of the analyses and reports you build and take the initiative to clearly communicate back to key stakeholders.
  • You are a problem solver, quick learner and someone who is self-directed and self-motivated.
  • You also thrive in a fast-paced, often changing environment.
Required Qualifications:
  • Bachelor s degree in an analytical field (e.g. science, math, or engineering)
  • 3-5+ years overall Data Analyst experience
  • Extensive (3-5+ years) SQL experience (complex database query and scripting; familiar with complex functions)
  • Spreadsheets (Sheets/Excel) and advanced knowledge of visualization tools (Tableau or others) creating dashboards.
  • Excellent written and verbal communication
  • Sound business judgment and ability to communicate technical concepts effectively
  • Ability to translate queries and numbers into business insights
  • Have a strong sense of ownership and a desire to develop new skills
  • Problem solver by nature, a self-starter, and a diligent team player
  • Comfortable with ambiguity.
  • Ability to interact with a diverse set of internal stakeholders and navigate through ambiguity to solve operational challenges.
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