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Business Analyst

San Francisco Metro Area, CA

Posted: 03/27/2019 Job Type: Engineering Job Number: JN -032019-24439
Position Description:
You will work with our customers and internal teams/systems to help customers transition their historical data to the company when they adopt one of our new enterprise software-as-a-service products. Our goal is to have all of the customer s historical data migrated within days or weeks from them signing up, as we believe customers should begin gaining value from our product as quickly as possible

Top 3 Daily Responsibilities:
  • Managing multiple large datasets through ETL process while maintaining data integrity & quality
  • Manage customer expectations and internal deliverables to ensure timely and efficient customer on-boarding
  • Work with and/or develop internal tools to process and transform large arbitrary datasets

Additional Responsibilities:
  • Use tools that parse and/or transform data from one source or format to another, and import it into our product
  • Use an understanding of our product, products that customers may bringing their data from, and the industry, to adjust and assure the quality of data
  • Communicate with customers via email to help them gather the right data, understand special requirements, and help them integrate simple JavaScript code into their websites
  • Document processes for extracting data from different sources, transforming that data, and loading it into our systems

Skill/Experience/Education

Mandatory:
  • BA/BS degree (no specific field required)
  • 2+ years of experience with with database environments (SQL)
  • 2+ years experience with reporting tools and/or scripting languages (e.g., Python, JavaScript, shell scripts, etc.)
  • 2+ years of technical customer support/quality assurance experience for an enterprise software-as-a-service solution HTML and CSS experience
  • Must have 2+ years of experience with analyzing and troubleshooting complex data for quality and integrity; plus proficiency in multitasking. (must be able to speak to this during the interview, with examples)

Desired:
  • Experience with BigQuery is a Plus!
  • Manual and automated quality assurance (QA) experience
  • JavaScript experience
  • ETL experience
  • Documentation experience
  • G Suite experience
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