Patient Support Specialist
Newark Metro Area, NJ
Act as a reimbursement navigator for patients, healthcare providers and pharmacies that opt into Patient Support services for both oral and IV Celgene products.
Support the dedicated Patient Support Specialists in managing case loads within their geographic zones and provide seamless coverage for other Patient Support Specialists case loads when necessary.
o Accurately and thoroughly document case notes
o Provide timely resolution to open cases
o Communicate with the patient/authorized representative, healthcare provider and specialty pharmacy to manage expectations
o Ability to manage critical conversations with patients, healthcare providers and pharmacies
o Comprehensive assessment of each case to determine appropriate avenue to maximize patient access to Celgene products.
Respond to reimbursement questions
Identify alternative resources available
Provide guidance through Medicare Part D enrollment
Determine eligibility for Celgene free goods program
Provide support to customers in the implementation of Celgene REMs programs
Develop and maintain an understanding of market access challenges. Utilize expertise to educate patients, healthcare providers and internal cross-functional partners.
Effective collaboration within a team to enhance access of Celgene products.
Effectively work with reimbursement vendor to determine patient eligibility for assistance.
Bachelor s degree required in addition to 2-4 years experience in oncology, pharmaceutical and/or healthcare industry. RN, RPH, MSW, CPhT required.
Has knowledge of IV and oral product reimbursement
Understanding of the healthcare industry, including both private and government payer landscape
Utilize critical thinking to problem-solve access challenges
Utilize emotional intelligence
Empathetic listening skills in order to interact effectively with patients and providers.
Excellent written and verbal communication skills
Ability to lead presentations that effectively impact understanding of key messages
Proficient in MS Outlook, Word, PowerPoint, and Excel.
Ability to balance independent priorities with the priorities of the team/organization
Ability to work in a fast paced environment, multi-task and self-prioritize workload
Proven experience resolving customer issues
Works with all members of a team effectively
Willingness to travel a plus
Willingness to work a variety of shifts
Bi-lingual, Spanish speaking.